Frequently asked questions

Everything you need to know.

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Getting started

VouchWorx is the AI Social Proof Platform. It helps businesses collect testimonials, generate case studies, create social content, and build trust — automatically with AI. Unlike generic testimonial tools, VouchWorx uses AI at every step to turn customer feedback into revenue-driving assets.

Under 5 minutes. Sign up, create a form, paste one script tag on your site, and share your collection link. Most customers collect their first testimonial within 10 minutes of signing up.

No. VouchWorx is designed for non-technical users. You get a shareable link and one script tag — that's it. Paste the script tag on your site and your testimonials load automatically.

Yes. VouchWorx connects to 30+ platforms including Google Reviews, G2, Trustpilot, Capterra, Product Hunt, Twitter/X, LinkedIn, Shopify, and more. All imported reviews are auto-scored and tagged by our AI.

AI features

When a customer starts filling out your form, our AI reads their initial response and asks 3–5 intelligent follow-up questions to extract specifics: numbers, timelines, before/after comparisons, and measurable outcomes. The customer feels like they're having a real conversation. The result is 10× richer than anything a static form produces.

Every testimonial receives a score from 0 to 100 based on specificity, credibility signals, emotional resonance, and conversion potential. A score of 80+ is highly specific with measurable outcomes. A score below 40 is generic ('Great product!'). The score helps you prioritise which testimonials to feature.

Click 'Generate Case Study' on any high-scoring testimonial. Within seconds, VouchWorx produces a structured 400-word narrative: context, challenge, solution, and quantified results. You can edit it in-app and export as PDF or Markdown. It uses the actual data from the AI interview — no fabrication.

For any testimonial, VouchWorx generates platform-optimised snippets for Twitter/X (280-char hook), LinkedIn (long-form post with storytelling structure), and Instagram (caption with hashtags). One testimonial → three ready-to-post pieces of social proof.

Instead of keyword matching, VouchWorx understands the meaning of your query. Type 'customers who replaced spreadsheets' and it finds testimonials about that outcome — even if none of them use the word 'spreadsheet'. It works across all testimonials instantly.

AI Wall Curation automatically selects the optimal set of testimonials for your Wall of Love based on credibility, diversity, specificity, and conversion potential. In A/B tests, AI-curated walls convert 31% better on average compared to manually selected sets.

Pricing & billing

Yes. The Free plan includes 15 testimonials, 1 collection form, 1 Wall of Love page, 3 embed widgets, analytics, and CSV export — forever. No credit card required.

New submissions pause — no data is lost, and existing testimonials and widgets stay live. You can upgrade at any time to resume collecting.

Yes. Annual plans are billed once per year at a 25% discount. Pro is $29/mo (billed $348/yr, saving $120). Business is $79/mo (billed $948/yr, saving $240).

All major credit cards (Visa, Mastercard, Amex), debit cards, and bank transfers for annual plans. Payments are processed securely by Stripe.

If you're unhappy within 14 days of your first paid charge, we'll refund you in full — no questions asked. After 14 days, refunds are evaluated case by case.

Yes. Cancel from your billing settings at any time. Your subscription stays active until the end of the billing period. We don't pro-rate cancellations but we also don't charge cancellation fees.

Security & privacy

You do. VouchWorx never uses your customers' data or testimonials for any purpose other than providing the service to you. You can export or delete all data at any time.

Yes. VouchWorx is GDPR-compliant. We act as a data processor under your instruction. Your customers' data is stored in the EU by default. You can configure data residency on the Business plan.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256).

No. Your testimonials are never used to train our AI models. AI processing (scoring, case study generation, social snippets) happens on your data, for your account only.

Primary data is stored on Supabase (PostgreSQL) with backups. AI processing runs on our infrastructure. All primary storage is in the US by default; EU data residency is available on Business.

Integrations & embed

VouchWorx embeds work on any website: Webflow, Framer, WordPress, Shopify, Squarespace, Wix, Carrd, custom HTML, React, Vue, Svelte, and more. You get one script tag and/or framework-specific components.

Yes. Every time you approve a new testimonial, all embedded Walls of Love and widgets update automatically — no code changes, no republishing.

New testimonial created, testimonial approved, testimonial rejected, high-score alert (score above your threshold), and new form submission. You can connect these to 5,000+ apps in Zapier — no code required.

Account & team

Free allows 1 user. Pro allows up to 5 team members. Business allows up to 20 team members with role-based permissions (Admin, Editor, Viewer).

Yes. Business plan includes multiple workspaces — each with its own testimonials, forms, walls, and settings. Ideal for agencies managing multiple clients.

Yes, on the Business plan. Remove all VouchWorx branding from collection forms, Wall of Love pages, email notifications, and embeds. Add your own domain and logo.

Still have questions?

Our team is happy to help. We typically reply within a few hours.

VouchWorx — The AI Social Proof Platform